At jili casino, your privacy matters. This page explains what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it safe. Please read through this policy before you register or use any part of the platform.
1. Information You Provide Directly
When you create an account on jili casino, we collect the personal details you submit during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as mandated by Philippine gaming regulations, and set up your account correctly. We may also collect additional documents such as a government-issued ID or proof of address if our verification team needs to confirm your identity at any point. Any information you provide when contacting our support team — such as messages, screenshots, or transaction references — is also retained to help us resolve your concern efficiently. You are responsible for ensuring that all information you submit is accurate, complete, and kept up to date at all times.
2. Information Collected Automatically
When you access the platform — whether through a mobile browser or the jili casino app — certain technical data is collected automatically to help us operate the service and improve your experience. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-game activity logs. We use this data to detect unusual account behaviour, prevent fraud, troubleshoot technical issues, and optimise the platform for the devices most commonly used by players in the Philippines. Automatic data collection also helps us understand which games and features are most popular so we can continue to improve the platform. This data is processed in aggregate where possible and is not used to identify you personally beyond what is necessary for security and service delivery purposes.
3. Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction-related information such as your payment method details, transaction amounts, timestamps, and reference numbers. Full payment card numbers are never stored on our servers — all sensitive financial data is handled through secure, encrypted payment processors that comply with applicable data protection standards. Transaction records are retained for a period required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. If you use an e-wallet or bank transfer service, the relevant account identifiers associated with that transaction will be recorded as part of your account history. We do not share your payment details with any third party except where strictly necessary to complete a transaction you have initiated.
4. How We Share Your Information
Jili casino does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicableprivacy laws. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, safety, or property of the platform or its users. In the event of a business restructure or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law.
5. Your Rights Over Your Personal Data
As a registered player, you have the right to access the personal data we hold about you at any time by submitting a request to our support team. You may also request that we correct any inaccurate information, restrict how we process your data in certain circumstances, or delete your account and associated personal data where there is no legal obligation for us to retain it. If you wish to exercise any of these rights, please contact us using the support details provided on this platform and we will respond within a reasonable timeframe. Please note that some data may need to be retained even after an account closure to comply with Philippine financial regulations or to resolve outstanding disputes. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
6. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered players through a notice on the platform or via their registered contact details. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the platform after any update has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. If you have any questions about this policy or how your data is used, please visit our FAQ page or contact the support team directly.
Quick answers to what Philippines players most often ask about data and account security on this platform.
Yes. Jili casino uses encrypted data storage and secure transmission protocols to protect your personal information from the moment you register. Your account details, payment data, and identity documents are handled with strict access controls, meaning only authorised personnel can view them when necessary. We never store full payment card numbers on our servers, and all financial transactions are processed through certified, secure payment gateways. If you ever suspect that your account has been compromised, please contact our support team immediately so we can take action to protect your account.
No. We do not sell, rent, or share your personal data with third-party advertisers or marketing companies. Your information is only shared with trusted service providers who help us operate the platform — such as payment processors and identity verification services — and only to the extent required for them to perform their specific role. All such providers are bound by strict data protection agreements. Your privacy is a priority, and we will never use your data for purposes beyond what is described in this Privacy Policy.
You can request account deletion and the removal of your personal data by contacting our support team directly through the platform. Once your request is received, we will review it and process it in accordance with applicable Philippine regulations. Please note that some data — such as transaction records — may need to be retained for a legally required period even after your account is closed. We will inform you of any such retention obligations when processing your request. For more information about your data rights, you can also visit our FAQ page.
The platform may use standard session and functional cookies to keep you logged in, remember your preferences, and ensure the platform works correctly on your device. These are essential for the platform to function and are not used to track your activity across other websites. We do not use third-party advertising cookies or behavioural tracking technologies. If you have questions about how cookies are used on this platform, please reach out to our support team or check the FAQ page for more details.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Transaction records, identity verification documents, and account activity logs may be kept for a minimum period mandated by financial and gaming regulators in the Philippines. Once the required retention period has passed and there are no outstanding disputes or legal obligations, your data will be securely deleted or anonymised. If you close your account voluntarily, we will begin the data retention review process and inform you of the applicable timelines. You can contact our support team at any time to ask about the specific retention period that applies to your account data.
Your data is safe with us. Create your free account today and enjoy slots, fish games, and the full game lobby — all in PHP, all on your phone, all in the Philippines.